Frequently Asked Questions

There is an addendum for this situation. ALL parties named on the lease must sign the addendum. Please email info@morganpm.com with all the details and we will draft the addendum. 

In this situation, we do not do a move-out inspection, nor do we disburse a portion of the security deposit. Parties on the lease must negotiate these items amongst themselves. 

There is an addendum for this also. New residents MUST fill out an application, be approved, and be added to the lease prior to moving in. All parties must sign the addendum. 

In this situation, we do not do a move-out inspection, nor do we disburse a portion of the security deposit. The security deposit stays with the lease. Parties on the lease must negotiate these items amongst themselves. Please email info@morganpm.com with the details. 

We are partnered with Obligo to offer this option to our applicants and residents. This is completely optional and you may choose to pay your security deposit in full. For more information click here.

Yes, all residents must renew their animals’ screening. This is true for residents with pets, no animals and service animals. 

Yes. 

• The total number of pets in the home may not exceed two. 
• Pets under the age of twelve months are not permitted. 
• Use this link to fill out pet screening: https://morganpm.petscreening.com
• There will be a one-time pet fee. The amount is determined by the paw score. 
• There will be a monthly pet rent charge. The amount is determined by the paw score. 

If this is a true emergency call 904-302-9020, Ext 3. A live person should answer the phone. 

Non-emergency work orders may be submitted through your portal. The vendor will call you to schedule. 

No. The vendors will call you to schedule. It is your responsibility to find a mutually agreeable time and keep the appointment. If you are finding it difficult and feel comfortable with the vendor picking up a key please send us a message and we will see to it. 

This issue is addressed in section 2.3 of your lease:

If TENANT its guests, invitees, or agents damage the property in any way, the LANDLORD at its sole discretion may repair the damage, with all costs incurred being charged to the TENANT as additional rent, or require TENANT to timely repair the damage to the LANDLORD's satisfaction at TENANT's sole expense.

Additionally, if you miss an appointment and the vendor charges a trip charge, that expense will be passed on to you. 

This will be determined by the location air handler and/or intake vents. Please submit a maintenance request and we will have someone teach you how to change it. You are required to change your filter every 30 days. 

This varies from city to city and street to street. Please look on your provider's website. The answers should be there. Another good resource is your neighbors who will generally be happy to help. 

In regards to paragraph 2.2

The first paragraph below explains that some items are the owner’s responsibility to repair or replace if they fail. As a resident, you are accepting these items as they are and cannot expect a replacement/upgrade. For example, if the refrigerator does not have an icemaker you cannot request a new refrigerator with an ice maker. Another example: Light fixtures are dated but working, you cannot expect new light fixtures

The following appliances and amenities, if provided, are provided in "AS IS" condition by LANDLORD as part of the leased property: Dishwasher, Built-In Microwave, Oven, Stove, Refrigerator, Water Heater, HVAC System, Windows, Ceiling Fans, and Light Fixtures. LANDLORD shall service, repair, and/or replace these items throughout the term of the lease as necessary, excluding those items set forth in Paragraph 2.3 below.

The second paragraph in 2.2 below refers to items in the home the owner may opt to not repair or replace. In this situation, the tenant may opt to repair or replace at their own expense.

The following appliances and amenities, if provided, are provided in "AS IS" condition by LANDLORD as part of the leased property: Garbage Disposal, Ice Maker, Ice/Water Dispenser, Jetted Tub, Hot Tub, Steam Shower, and Sauna. LANDLORD at its sole discretion may or may not service, repair, and/or replace these items throughout the term of the lease as necessary, excluding those items set forth in Paragraph 2.3 below.

Moving on to section 2.3. This paragraph lists the items for which repairs/replacement are the tenant’s sole responsibility. If you replace the washer and or dryer they will belong to you and may take them at the end of your tenancy.

If provided, TENANT shall be responsible for the maintenance, replacement, and/or repair of the following items at TENANT's sole expense: Light Bulbs, Locks and Keys, Refrigerator Water Filter, Smoke Detector Batteries, Garage Remote, Remote Batteries, Washing Machine, Dryer, Countertop Microwave, Blinds, Security System, Wood burning Fireplace, Gas Fireplace, Wine Cooler, Free Standing Freezer, Spare Refrigerator, Television(s), Outdoor Shower, Hot Tub, Central Vac System, Jacuzzi, Window AC, Water Filtration System, Water Softening System, Shed, and/or Retractable Awning.

You are required to provide a 30-day notice. You can go to your portal and hit the link “request moveout date”. 

This issue is addressed by both Florida Statutes and your lease section 3.6.

Provide 30-day notice in writing or via your portal

• You wil be responsible for the rent until a new tenant takes possession, due and payable on the 1st. If there is a move-in during the month you will be refunded the prorated amount. 
• You will be responsible for utilities until a new tenant takes possession. Leave utilities on until you are informed of a date.
• If applicable, you will be responsible for lawn/landscape care until the new tenant takes possession. 
• You will be responsible for the housing provider's turnover expenses, including the placement fee, which is equal to half of the month's rent. 
• Follow move-out procedures.
• Security Deposit is processed in the normal way after the new tenant takes possession. 

No, you are welcome to document the move-out condition yourself. After you have surrendered possession of the property and turned in the keys to our office someone from the MPM team will perform the move-out assessment. Tenants are not present. 

Per your lease, you are required to hire a professional carpet cleaner and provide us with the receipt. Do not try and clean it yourself. 

Your lease does not require that you hire a professional moveout cleaning company although we strongly encourage it. If you hire one of our preferred cleaners they will guarantee that your deposit will not be claimed for cleaning. 

The timeline is dictated by Florida Statutes, and outlined in both your lease and the moveout procedure letter. 

FL Statute 83.49-3-a Upon the vacating of the premises for termination of the lease, if the landlord does not intend to impose a claim on the security deposit, the landlord shall have 15 days to return the security deposit together with interest if otherwise required, or the landlord shall have 30 days to give the tenant written notice by certified mail to the tenant’s last known mailing address of his or her intention to impose a claim on the deposit and the reason for imposing the claim. 

Link to Statute in its entirety: 

http://www.leg.state.fl.us/statutes/index.cfm?App_mode=Display_Statute&URL=0000-0099/0083/0083.html

We are partnered with Obligo to offer this option to our applicants and residents. This is completely optional and you may choose to pay your security deposit in full. For more information click here.

Yes, the Second Nature RBP is required for all

tenants. The cost is $50 monthly and should be paid with your rent.

Second Nature partners with QBE and Concert Group for insurance. Residents can view additional coverage details here by filling out their information and selecting purchase additional coverage.

Yes, If a Tenant prefers, the Tenant may find,

purchase, and maintain another policy that satisfies the Landlord’s requirements. The Resident Benefits Package monthly amount will be reduced to $39.95. Visit https://insurance.residentforms.com/upload-coverage-proof and follow the instructions listed there to provide evidence of the required insurance coverage to your Landlord.

Please be sure that your policy meets the following criteria prior to submitting:

● Policy is purchased from an A-rated carrier

● Policy meets or exceeds the required $100,000 in property

damage and legal liability

● Morgan Property Management is listed as an additional

interest

● Morgan Property Management address is listed as:

PO Box 660121 Dallas, TX 75266

Please use this link to file a claim with your renter's insurance provided in the Residents Benefits Package:

https://getcovered.my.site.com/forms/s/claim-submission